Any modern company starts with a secretary. There are several names for this profession: assistant manager, secretary receptionist, office secretary, secretary administrator. The secretary is an executive assistant responsible for documentary support of the activities of the head, structural unit, organization as a whole, working independently, without direct control from the head, making decisions and expressing judgments on issues within his competence.
A qualified secretary from top secretarial course in Malaysia frees up to 30% of the manager’s working time, providing the necessary information to visitors and independently solving many telephone requests. In many ways, it becomes a link between the departments of the enterprise, its employees and their partners, internal and external services. In the case of high-quality performance of duties, the secretary is able to rise high on the career ladder.
The educational program of the training course for secretaries “Secretarial Affairs” is aimed at ensuring the connection of knowledge, skills and abilities necessary for professional activity with specific professional labor functions of a specialist. The program will help prepare specialists in the field of organizational and documentary support for the management of organizations of any organizational and legal forms in accordance with the requirements of the professional standard.
Upon graduation, you will be able to:
Conduct information and documentation and non-documentary management services in accordance with the established labor functions
Draw up documents in accordance with the requirements of the civil, labor legislation of the Malaysian Federation and local regulations of the organization
Organize and maintain a functional working space of the reception area and the manager’s office, plan the manager’s working time
Organize information interaction between the head and the divisions and officials of the organization
Prepare everything you need for meetings and negotiations, organize reception of visitors in accordance with the rules of etiquette
Organize the execution of decisions, control the execution of orders from the head
Keep records and registration of documents in information systems and on material carriers
Organize the storage of documents in accordance with the requirements of the labor, archival legislation of the Malaysian Federation and local regulations of the organization
Establish contact with the interlocutor, maintain and develop a business conversation in the process of telephone conversations, personal meetings, smooth out conflict and difficult situations of interpersonal interaction
Work with information systems and databases for keeping records of documents in accordance with the established labor functions use hardware and software for voice or video conference calls, use communication office equipment to receive and transmit information.
After completing the training, a certificate of the established form is issued on advanced training for the course “Secretarial Affairs”. For more articles like this one, click here.